YOUR RIGHT AS A PARTICIPANT

• be treated with care, consideration and dignity
• receive services that take into account your cultural and religious beliefs, values and traditions
• be informed about the details of the Childbirth & Early Parenting Education Program to be delivered and any fees to be charged
• have information about the Childbirth & Early Parenting Education Program imparted in a manner which is understandable to you and that is accurate and consistent
• be able to discuss any relevant topic within the group and to have your opinions treated with respect and confidentiality by the educator
• expect that reasonable care will be taken and that a physically safe environment, (including premises, equipment and organisation of activities) will be established in which courses will be delivered
• have programs delivered in a professional manner consistent with the aims and objectives of the program
• be informed of and have access to other services offered by the Health Promotion Unit
• ask questions and have questions answered
• have all personal information and records kept confidential unless the law requires otherwise
• be informed of the complaints procedure by the educator
• make a complaint, have your complaint investigated and receive a prompt reply to your complaint
• refuse to be involved in research projects
• be fully informed about any research or study in which you have agreed to be involved
• be informed of Health resources in the community
• the services of a qualified interpreter, provided by NSW Health, to assist you in understanding the services we offer

YOUR RESPONSIBILITIES AS A PARTICIPANT

• be considerate and respectful towards other participants and our staff and to treat them with dignity
• read information that is forwarded to you e.g. 'Safety Guidelines'
• answer questions about your health frankly and honestly
• inform the educators if you are not going to follow the program and accept responsibility for this decision
• support all occupational health and safety initiatives developed to maintain your health and safety
• comply with reasonable requests from staff in relation to occupational health and safety matters
• comply with reasonable directives given by Educators in groups that relate to the subject being presented


To receive more information on your rights or assistance to resolve your concerns contact:

Childbirth & Early Parenting Education
RNS Community Health Centre
Level 5, 2C Herbert Street
St. Leonards NSW 2065
Telephone: (02) 9462 9588